Shipping & Return Policy
Effective Date: July 27th, 2025
Shipping Policy
Order Processing
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Orders are processed within 2–5 business days.
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Once processed, items are shipped directly from our third-party fulfillment partners.
Delivery Time
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U.S. Orders: Typically arrive in 4–10 business days depending on location
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International Orders: May take 10–30 business days depending on location.
Tracking
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You will receive information on your shipping carrier and tracking code via email once your order is shipped.
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As we work to fix our tracking links, for now you will have to copy and paste your code into your carriers website in order to track your order
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Please allow up to 2 days for the tracking info to update.
Delays & Exceptions
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Covenant is not responsible for shipping delays caused by customs, weather, or carrier issues.
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Please double-check your shipping address. We are not liable for packages sent to incorrect or incomplete addresses.
Return & Refund Policy
Since our items are made-to-order, we only accept returns or exchanges with proof of product damage or defectivity.
Damaged or Defective Orders
If you receive a defective or damaged item:
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Contact us within 7 days of delivery at info@covenant-threads.com
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Include your order number and a photo of the item.
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If approved, we will send a replacement or issue a refund, based on availability
Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as delivered. Please file a claim with the carrier or contact us, and we’ll assist where possible.
Contact Us
Need help with your order?
Email us at info@covenant-threads.com